Category Archives: entrepreneurship

The curious case of customer feedback

Mr. Iyengar is a second generation businessman and runs a South Indian restaurant in the heart of Chennai. He inherited the restaurant from his father and aspires to turn it into a chain that has presence across all parts of Chennai. Having seen his father run the business, he understands the importance of happy customers and building customers for life. To religiously follow this mantra, and understand what attributes of service are important to consumers, he recently instituted a 10-point customer survey that is presented…

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Three things I learnt about product management from our local shopkeeper

Today morning, I went down to the general store in our apartment and I overheard the following conversation between the shopkeeper and his supplier. I caught this discussion in the middle… Supplier: … abhi tak tumne kuch lagaya kyun nahin? ( Why haven’t you started displaying anything yet? ) Shopkeeper: Mera maal 15 tareek ke baad aayega, tab lagaunga. ( My consignment will come after 15th, then I will display. ) Supplier:  Bhai Rakhi 2 tareek ko hai, log chitthi mein behjte hain, abhi se nahin lagaoge…

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When you are building a product, belief and perseverance pays

Steve Jobs has always been my idol in building great products. Lately, I have been reading a lot about his past and what I am going to share in this post are some startling patterns that became evident in the process. There are some great lessons to be learnt here. Lets rewind back to 1980s when Apple was selling the Macintosh – it was a complete stack with the microprocessor, hardware, software and applications being built by Apple and sold as one big package. In…

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5 things I learnt from a genius called “Steve”

Today is a sad day as the world lost one of the most respected visionary and creative genius – Steve Jobs. Not only is he the guru for all folks who aspire to build great products, the impact that his innovations have had on the world is such that its hard to imagine what the world would have been without him. I have always been fascinated by how simplicity can create magic and even define new markets that never existed before. Here are a few…

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The last mile issue

One rule that applies to almost every aspect of your life is the 80 – 20 rule. I am almost beginning to be a fan of its universal applicability. Take the issue of why most businesses fail even after doing a lot of things right – because they did not execute the final 20% of the solution ( that would take 80% of the effort ) with the same rigor. I like to call it the “Last Mile Issue”. Last month, I relocated to Gurgaon…

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Why we decided to shut down lifeblob photo sharing post acquisition?

Since the announcement of acquisition of Lifeblob by Printo, there has been a sudden surge of interest in the photo sharing service. Infact, so many people asked me about why we are shutting down the photo sharing services that I decided to write my answer in this post. The answer is a single word: FOCUS The mission of lifeblob was to be a photo sharing that allows people to explore photos through relations in a visually engaging format. For the first two years, we were…

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Lessons on seeking consumer feedback

A few months ago, I and one of my colleagues were on a business visit to Chennai. By the end of the day, we were really exhausted and were desperately looking for a decent place to have our dinner before we caught our bus back to Bangalore. Apply Murphy’s Law on top of the situation and you have a heavy downpour to make the situation worse. Amid this downpour, with luggage in both our hands, we somehow hopped, skipped and jumped around the broken pavement to…

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Cycling and entrepreneurship

I am a cyclist and an entrepreneur. It was 6 months back, on this very day that I started cycling and its been slightly over 3 years that I ventured into the world of entrepreneurship. And every time I mount on the saddle and gently push the paddles, somehow I can’t ignore the unmistakable similarity between cycling and entrepreneurship. This thought has occurred to me so many times that I finally decided to sit down and write about it. So what is the similarity, you…

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